[Items that Cannot be Shipping (Applies to All Destinations)]

・Dangerous items

Explosives (fireworks, gunpower), high-pressure gas (gas sylinder, spray can), lithium battery and all items containing lithium battery, weapons (hand guns and swords ※imitation swords included, model guns, stun guns), flammable items (matches, lighters), poisonous items (poisonous, deleterious substances)

・Plants and Animals

Items falling under the Washington Convention (animals and plants that fall under the regulation, and the processed products: guitar, ukulele, crocodile products and ivory products etc..), seeds, bulbs, soil (including items that may have soil adhered), straw products (GOZA etc..), animals, plants

・Food

Fresh food

・Valuable items

Cash, stock certificates, stocks and bonds, drafts (bills of exchange), precious metals, antiques, items difficult to assign a value, credit cards, passports, driver licenses etc..

・Books and Documents

Pornography and political inflammatory literature

・Counterfeit

Counterfeit items, pirated items

・Other Items

Vehicle (cars, motercycles, electric assist bicycles), narcotic and psychotropic drugs, large quantities of chemicals, perishable items, items that require special certification to import by law or regulation, liquor, cigarettes, perfumes

[If you wish to take any of the following items overseas, please be sure to take them with you in your carry-on.]

・valuables such as cash, stocks and bonds, stock certificates, bankbooks, precious metals, and jewels
・alcohol and tobacco (Please note that restrictions vary according to the country.)
・perfume

Including these items in your shipment will delay delivery of your goods, as they will need to be inspected at customs. We kindly ask that you take these items with you in your carry-on.

[Region Specific Information]

	Country/Region		Estimated number of days required Air / sea		Information
	United States	East coast	10～14	60～70	• Depending on the city, the necessary documents differ. Please confirm with our staff. • Copies of passports and visas of all family members may be necessary. • No food items are permitted due to the Bioterrorism Act of 2002.
		West coast	10～14	40～50
		Central	10～14	50～60
	Canada	Toronto	10～14	40～45	• Your presence is normally required at the customs office for customs clearance of unaccompanied baggage (including household goods). However, under certain conditions we can act as your agent instead. Please ask us for details. • Shipments that pass through U.S. ports are subject to inspection at U.S. customs. Please note that due to the U.S. Bioterrorism Act of 2002, no food items are permitted.
		Vancouver	10～14	40～45
	The United Kingdom	London	10～14	60～65	• Food items and new electrical goods are subject to import duty. The customs process will take longer if these items are included as they will be inspected. Please note that your shipment may arrive later than your desired delivery date due to the delays.
	France	Paris	10～14	60～70	• Food items and new electrical goods are subject to import duty. The customs process will take longer if these items are included as they will be inspected. Please note that your shipment may arrive later than your desired delivery date due to the delays. • Due to EU regulations, we only accept electrical goods with the CE mark of approval.
	Germany	Frankfurt	10～14	60～75	• For customs clearance, a copy of your boarding pass is required. (Please be sure to make a copy of your boarding pass after your arrival in Germany.) As a copy of your certificate of residence is also required, we kindly ask that you complete the necessary procedures as soon as you can.
	Netherlands	Amsterdam	10～14	55～60	• Cordless telephones and fax machines made in Japan without the CE mark of approval are illegal and subject to a fine (minimum of 250 euros) and criminal charges. Please be sure not to include them in your shipment. • Food items and new electrical goods are subject to import duty.
	Belgium	Brussels	10～14	60～65	• Food items and new electrical goods are subject to import duty. The customs process will take longer if these items are included as they will be inspected. Please note that your shipment may arrive later than your desired delivery date due to the delays.
	China	Shanghai / Guangzhou	Please ask		• Please check with us regarding the necessary documents as they vary depending on your visa status and the size of your shipment. Please also be aware that the rules often change.
	Hong Kong	Hong Kong	7～10	20～25	• Compared to other regions, there are not many import restrictions for Hong Kong. However, the universal restrictions mentioned in the section above do apply.
	Singapore	Singapore	10～14	35～40	• There are strict regulations for importing video media. If you wish to include videos (DVDs, videos, etc.) in your shipment, you will need to prepare the necessary forms. There will be an inspection fee and the inspection process will take up to a month.
	Malaysia	Kuala Lumpur/Penang	10～14	30～35	• There are strict regulations for importing video media. If you wish to include videos (DVDs, videos, etc.) in your shipment, you will need to prepare the necessary forms. There will be an inspection fee and the inspection process will take up to a month.
		Melacca/Johor Bahru	10～17	35～40
	Thailand	Bangkok	7～10	35～40	• There are strict regulations for importing video media. If you wish to include videos (DVDs, videos, etc.) in your shipment, there will be an inspection fee and a significant delay in the customs process.
	Taiwan	Taipei	7～10	20～25	• For customs clearance, a copy of your entrance stamp is required. (You will receive an entrance stamp on your passport when you enter Taiwan.) Please kindly send a copy to our Taiwan office once you arrive.

* The above average number of days required is an estimate based on the assumption that all the necessary documents are submitted on time.
* The number of days required may vary significantly due to delays by container shipping companies (or air cargo companies) and delays in the customs process.