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Once you have decided to move overseas there are many things that need to be done. Preparing for the move is one of these things. As sending items overseas takes time, it is important to start preparations well in advance. To ensure a timely delivery, please be sure to plan ahead and give yourself enough time to prepare.

1. 

   1. Web application

   This plan is only available through our website. We will deliver documents and packing materials to you after receiving your application. You can submit your pick-up request via our website once your payment has been completed.

   A cancellation fee is charged if you cancel your request after submitting an application. You can change to a different plan after your application has been processed. (Please note that an additional fee will be charged.)

   When choosing the pick-up date, please take into account the time required for overseas transport. Please also consider the fact that your goods can only be presented to customs after you arrive in the destination country. It is usual to schedule the pick-up date so that your goods arrive in the destination country at around the same time that you plan to arrive.

   

   Please be sure to check the restrictions on what you can bring into the country as they differ according to each country.

   Shipments for international moving [Information about customs clearance when moving]

2. 

   2. Delivery of Packing Materials

   We will deliver packing materials (boxes, etc.) according to the plan that you choose.

3. Please pack your items and
   prepare the packing list and other necessary documents.

   Please refer to the information below when packing your belongings.

   [Preparing and taping the box]

   

   First fold the small flaps and then the large flaps on the bottom of the box. Tape along the seam where the large flaps meet. Next tape along the edges on both sides (where the small flaps were folded over). Turn the box over and it is ready to pack.
   * Please do not prepare the box by folding small and large flaps alternately.

   [Wrapping glasses and tableware]

   

   Place on a towel or newspaper and wrap away from you. Next wrap the base and then insert the wrapping inside to protect the rim.

   

   Be sure to place dishes vertically, glasses upside down, and bottles right-side up. Wrap each individual item in a towel or some other form of wrapping, and ensure that they do not knock against each other by placing soft material in any gaps between them.

   

   Make sure that any protruding parts such as handles are protected. For items with lids (teapots, etc.), turn the lid upside down and place newspaper between the lid and pot to prevent breakage.

   [Important precautions]

   

   Breakages can occur when boxes are packed incorrectly. For example, if the box is packed so full that it bulges, or a rattling sound can be heard when shaken, it will need to be repacked. Either reposition the contents of the box or remove some of the contents so that the box does not bulge or rattle.

   

   Please number each box on its top and all four sides. Write “FRAGILE” on the top of the box in red marker if it contains breakable items.

   Prepare a detailed packing list for each box. You may fill out the packing list in English.Please fill out the Customs forms required for your destination that our staff will bring on the day of the move.

   [Sample Packing List]

   

   Please place all of the documents necessary for customs (check sheet, photocopy of your passport, packing list, invoice, etc.) together in an envelope, and place it on top of your belongings in the cardboard box. If you are shipping more than one box, please put the documents in the box numbered “1”.

4. 

   3. Payment

   After packing and documentation, Please confirm our E-mail message sent after application. ( Title : クロネコヤマト海外引越 - 単身プラン- お申込みを承りました。)
   The payment link is indicated the message, please make the payment procedure with credit card.

   After payment, please confirm our E-mail message sent after payment. ( Title : クロネコヤマト海外引越 - 単身プラン- 決済手続き完了 )
   The link is indicated the message, please make request for pick up.

5. 

   4. Pickup

   Our driver will come to collect your boxes at the date and time you requested. The pickup will take place at the front door of your residence.

6. 

   5. Customs Clearance

   Our staff will handle the Customs clearance process on your behalf both in Japan and overseas.

   Shipments for international moving [Information about customs clearance when moving]

7. 

   6. Transport Overseas

   

   Your belongings are transported securely by being palletized and receiving further external packing. Transport by wooden crates can be arranged for distant locations and high value items.

8. 

   7. Schedule Delivery

   Once your belongings clear Customs at the destination, our staff will contact you to schedule the delivery. (Please confirm the delivery address and let us know when you would like delivery scheduled.)

   *Deliveries on weekends and holidays are not available in most regions – please contact us for details.

9. 

   8. Delivery

   Our staff will deliver your belongings to the front door of your residence.

10. Unpacking and disposal of boxes and packing materials are not included in this service.

International moving service lineup